Legal & Policy

Terms and Conditions – CH999 Online Gaming Pakistan

These Terms and Conditions govern your use of CH999 and everything on it — from account registration and deposits to betting rules, bonuses, and withdrawals. Please read them carefully. By creating an account on CH999, you are confirming that you have read, understood, and agreed to every section below.

Last Updated: 1 January 2025
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Key Things to Know Before You Read the Full CH999 Terms

These are not substitutes for reading the full document — but they cover the points Pakistani players ask about most.

You Must Be 18 or Older

CH999 is strictly an adults-only platform. No person under 18 years of age may register, deposit, or participate in any game or bet on CH999 under any circumstances. Age verification may be requested at any time.

One Account Per Person

Each player is permitted one CH999 account only. Duplicate accounts — whether under the same name, same mobile number, same device, or same payment method — will be suspended and any balances may be forfeited.

Your Own Money Only

All funds deposited on CH999 must come from payment methods registered in your own name. You may not use another person's Easypaisa, JazzCash, bank account, or card to fund your CH999 account.

Bonuses Have Wagering Requirements

All promotional bonuses and free bets on CH999 are subject to wagering requirements before withdrawal. Attempting to withdraw bonus funds before meeting the stated requirement will result in those funds being removed from your balance.

Fraudulent Play Is Grounds for Closure

Any attempt to exploit technical errors, collude with other players, use bots or automated tools, or manipulate any CH999 game or market will result in immediate account closure and forfeiture of all balances without right of appeal.

Terms Can Be Updated

CH999 reserves the right to update these Terms and Conditions at any time. Material changes will be communicated via email or platform notification. Continued use of CH999 after an update constitutes acceptance of the revised terms.

1

Acceptance of Terms

By accessing, browsing, registering with, or using the CH999 platform in any capacity, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them without reservation. These Terms and Conditions form a legally binding agreement between you and CH999. If you do not agree with any part of these terms, you must not use CH999.

These Terms and Conditions apply to all aspects of the CH999 platform — including sports betting, live casino, card games, Ludo, promotional offers, the VIP Club programme, and all customer support interactions. They apply equally whether you access CH999 through a web browser, a mobile application, or any other interface now available or developed in future.

Important for Pakistani players: CH999 is operated as an international online gaming platform. It is your responsibility to ensure that online gaming is permitted under the laws that apply to you in your location before using CH999. CH999 does not provide legal advice and cannot be held responsible for any legal consequences arising from your use of the platform.

These Terms and Conditions are written in English and are the governing version. Any translations provided for convenience do not override the English text.

2

Eligibility and Age Requirements

CH999 is exclusively available to persons who are 18 years of age or older. This is an absolute and non-negotiable requirement. By registering a CH999 account, you are confirming that you are at least 18 years old at the time of registration and that you will remain eligible to use the platform throughout the period of your account.

CH999 actively works to prevent underage access to the platform. We may require age verification at any point during your use of CH999 — including at registration, at the time of a withdrawal request, or during an account review. Acceptable age verification documents include:

  • Pakistani National Identity Card (CNIC)
  • Pakistani passport (valid or expired within 5 years)
  • B-Form (for accounts where the holder is under 25 and questions arise)

If CH999 has reasonable grounds to believe that a player is under 18 years of age, the account will be suspended immediately. Any bets placed during the period of suspected underage use will be voided and the stakes returned minus any winnings already withdrawn. CH999 reserves the right to retain all deposits and winnings from accounts found to have been operated by persons under 18.

In addition to the age requirement, you must not be on any exclusion list maintained by CH999 or a recognised responsible gaming authority. You must be the legal owner of the payment method used to fund your account, and you must be acting on your own behalf — not as an agent for any third party.

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3

Account Registration and Security

Each individual may hold only one active CH999 account. Multiple accounts — whether created intentionally or inadvertently — are strictly prohibited. If CH999 identifies that a player holds more than one account, all duplicate accounts will be closed and the balances on those accounts may be forfeited entirely.

When registering, you must provide accurate, current, and complete information. This includes your real name as it appears on your CNIC, a valid Pakistani mobile number, and a secure password. You must update your account information promptly if any of these details change.

You are fully responsible for all activity that occurs under your CH999 account. You must:

  • Keep your login credentials strictly confidential
  • Never share your CH999 password with any other person
  • Log out of CH999 when using a shared or public device
  • Notify CH999 support immediately if you believe your account has been accessed without your authorisation

CH999 will never ask for your full password via email, chat, or phone. If you receive any such request, treat it as fraudulent and report it to our support team immediately.

Accounts registered using false identity information, another person's identity, or a business entity rather than an individual are not permitted on CH999 and will be permanently closed without notice when identified.

4

Deposits and Payments

CH999 accepts deposits via the following payment methods for Pakistani players: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT), Visa, and Mastercard. The minimum deposit amount is Rs 100. Maximum deposit limits vary by payment method and account tier — contact CH999 support for your specific limit.

All deposited funds must come from a payment method registered in your own name. Deposits from third-party accounts — including accounts belonging to family members, friends, or any other individual — are not permitted. CH999 may request proof of ownership for any payment method used.

Deposits are processed in Pakistani Rupees (PKR). All account balances on CH999 are displayed and settled in PKR. CH999 does not charge deposit fees, though your payment provider may apply their own transaction charges — check with your provider before depositing.

CH999 reserves the right to refuse or reverse any deposit that it believes to be:

  • Linked to fraudulent, criminal, or money laundering activity
  • Originating from a payment method not registered to the account holder
  • In violation of any applicable law or regulation
  • Associated with a previously closed or suspended CH999 account

Deposits credited in error — for example, due to a technical fault or payment gateway malfunction — must be reported to CH999 immediately. Playing with funds you know were credited in error is considered a breach of these Terms and Conditions.

5

Withdrawals

Withdrawal requests on CH999 are processed in PKR to the same payment method used for your most recent deposit, wherever technically possible. This policy exists to comply with anti-money laundering standards and to protect all players on the platform.

Standard withdrawal processing times on CH999 are as follows:

  • Easypaisa / JazzCash: Average 10 minutes, maximum 2 hours
  • NayaPay / SadaPay: Average 15 minutes, maximum 4 hours
  • Bank IBFT: Average 30 minutes, maximum 24 hours (banking hours may apply)
  • Visa / Mastercard: 1–3 business days depending on issuing bank

CH999 VIP members receive priority processing: Gold VIP under 10 minutes, Platinum VIP under 7 minutes, and Diamond VIP under 5 minutes for mobile wallet withdrawals.

Before processing any withdrawal, CH999 may require identity verification. This is a standard industry requirement and not a measure applied selectively. Documents that may be requested include a copy of your CNIC and a screenshot of the payment method from which the deposit was made.

CH999 does not charge withdrawal fees. Any charges applied to your receipt of funds are levied by your payment provider, not by CH999. The minimum withdrawal amount is Rs 200. Withdrawals of bonus funds are subject to the wagering requirements described in Section 6.

6

Bonuses and Promotional Offers

CH999 offers various promotional bonuses to new and existing players. These include welcome bonuses, deposit match bonuses, cashback offers, free bets, tournament prizes, and VIP rewards. All bonuses are subject to these general terms plus any specific terms stated at the time the bonus is offered.

The following rules apply to all CH999 bonuses unless explicitly stated otherwise:

  • Bonuses are for personal use only and cannot be transferred between accounts
  • Only one bonus may be active at any given time unless CH999 explicitly allows multiple bonuses
  • Bonus funds are subject to a minimum wagering requirement of 10x the bonus amount before withdrawal, unless the specific bonus states a different multiplier
  • Wagering requirements must be met within 30 days of the bonus being credited, after which unused bonus funds will expire
  • Bets placed on certain low-margin markets (such as match winner odds below 1.50 in sports betting) may not count towards wagering requirements at the full rate — refer to the specific promotion for details
  • CH999 reserves the right to withdraw any bonus at any time if it believes the bonus is being misused or exploited

Attempting to withdraw bonus funds before meeting the stated wagering requirement will result in the bonus amount being removed from your balance. Only the net remaining balance (if positive) will be eligible for withdrawal in such cases.

Welcome bonuses are available to new CH999 accounts only. Any attempt to create a new account for the purpose of claiming a welcome bonus — when the player already holds or has held a CH999 account — constitutes bonus abuse and will result in permanent account closure.

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7

Betting Rules and Sports Markets

All bets placed on CH999 are subject to the platform's standard betting rules, which are detailed in the Sports Betting and Live Cricket Score sections of the platform. The following general rules apply to all CH999 betting markets:

  • A bet is confirmed and binding once it is accepted by the CH999 system and a confirmation is displayed to the player. Bets cannot be cancelled after confirmation except where CH999 specifically offers a cash-out or void feature for that market.
  • CH999 reserves the right to void any bet placed on a market that was offered due to a pricing error, technical malfunction, or data feed failure. Voided bets have their stakes returned in full.
  • Maximum bet limits apply per market and per event. These limits are displayed within the betting interface. CH999 reserves the right to apply additional individual limits to accounts that are identified as sharp bettors.
  • In-play bets are subject to delays of a few seconds to allow for data verification. CH999 is not liable for any dissatisfaction arising from market suspension or price changes during this verification window.
  • For cricket markets: if a match is abandoned without a result being possible under the relevant competition rules, all bets will be voided and stakes returned, except for in-play markets that have already been settled.

Placing bets using information that is not publicly available at the time of placing (including insider information or knowledge of fixed matches) is strictly prohibited and constitutes fraud. CH999 cooperates with sports governing bodies on match integrity investigations.

8

Game Rules and Fair Play

All casino games, card games, and other gaming products available on CH999 operate according to their individual game rules, which are accessible within each game interface. By playing any game on CH999, you confirm that you understand and accept its rules.

Fair play is fundamental to CH999. The following conduct is strictly prohibited and will result in permanent account closure:

  • Using automated software, bots, or scripts to play any CH999 game
  • Collusion with other players to gain an unfair advantage in multiplayer games such as Teen Patti or Poker
  • Exploiting any software bug, glitch, or error that results in unintended outcomes
  • Using multiple accounts to gain additional bonuses or gaming advantages
  • Chip dumping — deliberately losing in multiplayer games to transfer funds to another account

All random outcomes in CH999's casino and card game products are generated by certified RNG (Random Number Generator) systems. These systems are periodically audited to confirm their randomness and fairness. CH999 does not and cannot manipulate game outcomes in favour of the platform or against any individual player.

9

Account Suspension and Closure

CH999 reserves the right to suspend or permanently close any account — with or without prior notice — if it has reasonable grounds to believe that the account is in breach of these Terms and Conditions. Specific circumstances that may result in immediate suspension include:

  • Evidence of underage use
  • Provision of false identity or payment information
  • Bonus abuse or promotion exploitation
  • Suspected fraudulent activity or attempted money laundering
  • Use of automated tools or bots
  • Collusion or match fixing
  • Abusive conduct towards CH999 staff or other players
  • Opening a second account after an existing account has been self-excluded

When an account is suspended pending investigation, CH999 will attempt to contact the account holder at the registered mobile number or email address within 5 business days. The investigation outcome will determine whether the account is reinstated or permanently closed and whether any balance is returned or forfeited.

Players who wish to voluntarily close their CH999 account may do so by contacting customer support at support@ch999.fun. Voluntary closures are processed within 24 hours. Any remaining eligible balance will be paid out to the registered withdrawal method within the standard processing timeframe.

10

Intellectual Property

All content on the CH999 platform — including but not limited to logos, graphics, game interfaces, text, software, and design elements — is the exclusive intellectual property of CH999 or its licensed suppliers. No part of the CH999 platform may be reproduced, copied, published, distributed, or commercially exploited without prior written permission from CH999.

You are granted a limited, personal, non-transferable licence to access and use the CH999 platform for your own private, non-commercial gaming and entertainment purposes. This licence does not grant you any ownership rights over any CH999 content.

11

Privacy and Data

CH999 collects, stores, and processes personal data about players in accordance with its Privacy Policy, which is available at ch999.fun/privacy-policy. By using CH999, you consent to the data practices described in the Privacy Policy.

Key data commitments that CH999 makes to Pakistani players:

  • Your personal data is never sold to third parties for marketing purposes
  • CNIC and identity document data is stored securely and used only for verification purposes
  • Transaction data is retained in accordance with applicable anti-money laundering regulations
  • You may request a copy of the data CH999 holds on you at any time by contacting support@ch999.fun
12

Responsible Gaming

CH999 is committed to promoting responsible gaming and protecting players from the harms associated with problem gambling. All CH999 account holders have access to the following responsible gaming tools at no cost and without requiring approval from CH999:

  • Deposit limits: Set daily, weekly, or monthly deposit caps on your account
  • Session limits: Restrict how long you can be logged into CH999 in a single session
  • Self-exclusion: Temporarily or permanently exclude yourself from CH999 — takes effect immediately
  • Reality checks: Receive periodic notifications about the time and money spent in your current session

CH999 asks all players to treat gaming as entertainment and to play only with money they can genuinely afford to lose. If you or someone you know may have a gambling problem, please visit our Responsible Gaming page for guidance and resources.

Players who have self-excluded from CH999 must not attempt to open a new account during the exclusion period. Any account opened in breach of a self-exclusion will be immediately closed and any winnings forfeited.

13

Limitation of Liability

CH999 provides its platform and services on an "as available" basis and does not guarantee uninterrupted or error-free access. To the fullest extent permitted by applicable law, CH999 excludes liability for:

  • Any losses arising from service interruptions, technical failures, or maintenance periods
  • Incorrect odds or market prices that were offered due to data feed errors and subsequently voided
  • Losses resulting from the player's own decisions, including betting and gaming outcomes
  • Any indirect, consequential, or special losses regardless of how they arise
  • Losses caused by a player's failure to keep their login credentials secure

Nothing in these Terms and Conditions limits CH999's liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

CH999's total liability to any player in respect of any claim, in any circumstances, is limited to the total amount deposited by that player in the 12 months immediately preceding the claim.

14

Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws applicable to CH999's operating jurisdiction. In the event of a dispute arising from your use of CH999, the following process applies:

  • Step 1 — Contact Support: Raise the issue with CH999 customer support at support@ch999.fun. Most disputes are resolved at this stage within 48 hours.
  • Step 2 — Formal Complaint: If you are not satisfied with the support team's response, submit a formal written complaint to support@ch999.fun marked as "Formal Complaint". CH999 will respond in writing within 10 business days.
  • Step 3 — Escalation: If the formal complaint is not resolved to your satisfaction, the matter may be referred to the appropriate dispute resolution body as notified on the CH999 platform from time to time.

CH999 will make every reasonable effort to resolve disputes fairly and promptly. We ask players to engage constructively with the process before escalating to external bodies.

15

Contact CH999

If you have any questions about these Terms and Conditions, or about any aspect of your CH999 account, please contact our support team. We are available 24 hours a day, 7 days a week:

  • Email: support@ch999.fun
  • Live Chat: Available via the CH999 platform when you are logged in
  • VIP Members: Access your personal account manager via the VIP Club section

When contacting support, please include your registered mobile number and a clear description of your query. This allows us to locate your account and respond accurately and efficiently.

CH999 is committed to responding to all support queries within 4 hours for standard accounts and within 1 hour for VIP members during peak hours. Response times may be slightly longer during major cricket or sporting events when query volumes are at their highest.

These Terms and Conditions were last updated on 1 January 2025. CH999 recommends that you review this page periodically to stay informed of any changes. Continued use of CH999 after any update to these terms constitutes your acceptance of the revised version.

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Read, Understood, Ready to Play on CH999?

Now that you know the rules, you know what to expect from CH999 — and what CH999 expects from you. Register free, deposit from Rs 100, and play Pakistan's favourite online games with confidence.

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